Privacy Policy Effective Date: September 3, 2023
Welcome to La Crescenta Cleaners (“we,” “our,” or “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (www.lacrescentacleaner.com) and use our services.
- Information We Collect
A. Personal Information We collect the following types of personal information when you interact with our website, use our services, or contact us:
- Name
- Email address
- Phone number
- Mailing/billing address
- Payment information
- Order history
B. Automatically Collected Information When you visit our website, we may automatically collect technical information, including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on our website
- Cookies and tracking technologies
- How We Use Your Information We use your personal information to:
- Provide and manage our services, including dry cleaning and garment care
- Process payments and transactions
- Send appointment confirmations, reminders, and service updates
- Send SMS notifications related to your orders and promotions (10DLC Compliance)
- Improve our website and customer experience
- Prevent fraud and enhance security
- SMS Messaging & 10DLC Compliance
A. Consent to Receive SMS Messages By providing your phone number on our website or in-store, you expressly consent to receive SMS messages from La Crescenta Cleaners, including:
- Order updates and confirmations
- Service-related messages (e.g., pickup/delivery notifications)
- Promotional offers and discounts
B. Message Frequency & Opt-Out Options Message frequency: Varies based on services and promotions. Opt-out: You can unsubscribe at any time by replying STOP to any message. Help: For assistance, reply HELP or contact us at info@lacrescentacleaner.com. Carrier Disclaimer: Message and data rates may apply. Carriers are not responsible for delayed or undelivered messages.
C. Mobile Opt-In Data Disclosure We do not share your mobile opt-in data with third parties. Your phone number and SMS consent details are solely used by La Crescenta Cleaners for the purposes outlined above.
- How We Share Your Information We do not sell your personal data. However, we may share it with:
- Service Providers: Payment processors, IT support, SMS platforms, and marketing partners.
- Legal Compliance: If required by law, court order, or to protect our rights and security.
- Business Transfers: In the event of a merger or acquisition.
Cookies & Tracking Technologies We use cookies and similar tracking technologies to improve website functionality and personalize the user experience. You can manage cookie preferences through your browser settings.
Data Retention & Security We retain personal data only as long as necessary for business and legal purposes. We implement strict security measures to protect against unauthorized access.
Your Rights & Choices You have the right to:
- Access, update, or delete your personal data
- Request a copy of your information
- Withdraw consent for SMS marketing at any time
To make a request, contact us at info@lacrescentacleaner.com.
Changes to This Privacy Policy We may update this policy periodically. Changes will be posted on this page with the last updated date.
Contact Information For any privacy-related concerns, please contact us: 📍 La Crescenta Cleaners 📧 info@lacrescentacleaner.com